1. |
Definitions |
Unless otherwise meant with reference to the subject or context, the following words and phrases in this document shall have the meanings as set-below: |
a. |
"Bank refers to Nabil Bank Limited, a limited company operating banking business under prevailing laws of Nepal and having its registered office at Teendhara, Durbarmarg, Kathmandu, Nepal. |
b. |
"Customer" refers to a Customer of the Bank authorized to use the Internet Banking. In case the Customer is a minor, the guardian of such minor shall be permitted to use Internet Banking. |
c. |
"Person" means a company, corporation, a partnership, trust or any other entity or organisation or other body whatsoever.
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d. |
"Account(s)" refers to the Customer's bank account and/or credit card account and/or home loan account and/or automobile loan account and/or consumer durable loan account and/or any other type or account maintained with the Bank for operations through the use of Internet Banking. |
e. |
"Internet Banking" refers to the internet banking service offered by the Bank which provides to the Customer the services such as balance enquiry, transaction details, account statement, transfer of funds and other services as the Bank may decide to provide from time to time. The availability of a particular service shall be advised through e-mail, web page of the Bank or written communication. |
f. |
"SMS Banking" refers to the SMS Banking service offered by the Bank which provides to the customer the service such as balance inquiry, transaction details, account statement, transfer of funds and other services as the Bank may decide to provide from time to time. The availability/non-availability of a particular service shall be advised through e-mail, web page of the Bank or the written communication. |
2. |
The Contract |
The Terms and Conditions mentioned in this document together with the application made by the Customer and as accepted by the Bank shall form the Contract between the Customer and the Bank for Internet Banking and/or SMS Banking. |
3. |
Application for Internet Banking Service and/or SMS Banking Service |
The Customer shall apply to the Bank in the prescribed form for the use of Internet Banking and/or SMS Banking. The Bank shall be entitled at its sole discretion to accept or reject such applications. For the purpose of availing Internet Banking and/or SMS Banking, the Customer would need to have legal access to the Internet and/or Mobile phone. The Bank will advise from time to time the Internet software required for using Internet Banking. There will be no obligation on The Bank to support all the versions of these Internet software. |
4. |
Precautions to Prevent Unauthorised Access |
The Customer shall take all necessary precautions to prevent unauthorized and illegal use of Internet Banking and/or SMS Banking and unauthorized access to the Accounts provided by Internet Banking. |
5. |
Access to Internet Banking and/or SMS Banking |
The Customer would be provided with an Internet Banking Customer-ID and a set of secret passwords and/or SMS Banking secret access code (Password) by the Bank in the first instance and the Customer is required to change such password. As a safety measure, the Customer shall change the password, as frequently thereafter as possible. In addition to Customer-ID and password, the Bank may, at its discretion, advise the Customer to adopt other means of authentication such as digital certification and/or smart cards for Internet Banking. The Customer shall not attempt or permit others to attempt accessing the Account information stored in the computers of the Bank through any means other than the Internet Banking. |
6. |
Password |
The Customer unconditionally undertakes to have Internet Banking and/or SMS Banking password of such number of letters/digits as may be notified by the Bank from time to time and ensure that the same is kept confidential and do not let any unauthorised person have access to the internet or the access code while the Customer is accessing the Internet Banking and/or SMS Banking. In case the Customer forgets the Internet Banking and/or SMS Banking password, the Customer may request for the issue of a new password by sending a written request to the Bank and this shall not be construed as the commencement of a new contract. The Customer agrees and acknowledges that the Bank shall in no way be held responsible or liable if the Customer incurs any loss as a result of information being disclosed by the Bank regarding his/her Account(s) or carrying the instruction of the Customer pursuant to the access of the Internet Banking and/or SMS Banking and the Customer shall fully indemnify and hold harmless the Bank in respect of the same. The Customer shall maintain the secrecy of all information of confidential nature and shall ensure that the same is not disclosed to any person voluntarily, accidentally or by mistake. |
7. |
Eligibility |
i. |
The Customer desirous of using the Internet Banking and/or SMS Banking should both be the account holder and sole signatory or be authorised to act independently. |
ii. |
In case of joint accounts, where the mode of operation is any one, all or any transactions arising from the use of the Internet Banking and/or SMS Banking in the joint account shall be binding on all the joint account holders, jointly and severally. However, any account, where the mode of operation is joint, is not eligible for the Internet Banking and/or SMS Banking. |
iii. |
In case of minor's account, the guardian cited in the account opening form will be eligible for the Inernet Banking and/or SMS Banking. |
8. |
Charges |
The Bank reserves the right to levy and recover the service charges as per the Annexure or revised and fixed by the Bank from time to time for providing the Internet Banking and/or SMS Banking by debiting the Accounts of the Customer. |
9. |
Sufficient Balance |
The Customer shall ensure that there are sufficient funds or prearranged credit facilities in the Account and the Bank shall not be liable for any consequences arising out of its inability to carry out the instructions due to inadequacy of funds and/or credit facilities provided always that the Bank shall at its sole discretion, be entitled to carry out the instructions notwithstanding such inadequacy without seeking the prior approval from or notice to the Customer and the Customer shall be resposible to repay with interest resulting overdraft, advance or credit thereby created and for all related to costs and charges.
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10. |
Funds Transfer |
The Bank will endeavour to effect funds transfer transaction received through Internet Banking and/or SMS Banking subject to availability of sufficient funds in the Account. The Customer shall not use or attempt to use the Internet Banking and/or SMS Banking for funds transfer without sufficient funds in the respective Account or without a prearranged credit facility with the Bank. The Bank shall specify from time to time the limit for carrying out various kinds of funds transfer or any other services through Internet Banking and/or SMS Banking. The Bank shall not be liable for any omission to make all or any of the payments or for late payments due to circumstances beyond its control. |
11. |
Authority to the Bank |
The Customer irrevocably and unconditionally authorises the Bank to access all his/her Account(s) for effecting banking or other transactions performed by the Customer through the Internet Banking and/or SMS Banking. The instructions of the Customer shall be effected only after authentication of the Customer in accordance with the prescribed procedure Clause 6 for Internet Banking and/or SMS Banking. The Bank shall have no obligation to verify the authenticity of any transaction received from the Customer other than by these means of verification. The read-out, the faxed/e-mail output or the printed output, if any, for Internet Banking and the SMS received/sent by the customer at the time of operation of the Internet Banking and/or SMS Banking is a record of the operation of the computer by the Customer and shall be accepted as conclusive and binding for all purpose. All the records of the Bank generated by the transactions arising out of the use of the Internet Banking and/or SMS Banking, including the time the transaction recorded shall be conclusive proof of the genuineness and accuracy of the transaction. While the Bank shall endeavour to carry out the instructions promptly, they shall not be responsible for any delay in carrying on the instructions due to any reason whatsoever, including due to failure of operational systems or any requirement of law. All the transactions arising through the use of the Internet Banking and/or SMS Banking to operate a joint account shall be binding on all the joint account holders, jointly and severally. |
12. |
Instructions |
All instructions for operating the Internet Banking shall be given through computer by the Customer and for operating the SMS Banking shall be given through SMS (mobile) to the customer in the manner indicated by the Bank. The Customer is also responsible for the accuracy and authenticity of the instructions provided to the Bank and the same shall be considered to be sufficient to operate the Internet Banking and/or SMS Banking. The Bank shall not be required to independently verify the instructions; an instruction is effective unless countermanded by further instructions. The Bank shall have no liability if it does not or is unable to stop or prevent the implementation of the initial instruction. Where the Bank considers the instructions to be inconsistent or contradictory it may seek clarification from the Customer before acting on any instruction of the Customer or act upon any such instruction as it deems fit. The Bank state that they have no liability or obligation to keep a record of the instructions to provide information to the Customer or for verifying Customer's instructions. The Bank may refuse to comply with the instructions without assigning any reason and shall not be under any duty to assess the prudences or otherwise of any instruction and have the right to suspend the operations through the Internet Banking and/or SMS Banking if it has reason to believe that the Customer's instructions will lead or expose to direct or indirect loss or may require an indemnity from the Customer before continuing to operate the Internet Banking and/or SMS Banking. |
13. |
Accuracy of Information |
The Customer is responsible for the correctness of information supplied to the Bank for use of the Internet Banking and/or SMS Banking. The Bank accepts no liability for the consequences arising out of erroneous information supplied by the Customer. If the Customer notices an error in the information supplied to the Bank either in the application form or any other communication, he/she shall immediately advise the Bank which will endeavour to correct the error wherever possible on a "reasonable efforts" basis. |
14. |
Disclaimer of Liability |
a. |
The Bank shall not be liable for any unauthorized transactions occuring through the Internet Banking and/or SMS Banking and the Customer hereby fully indemnifies and holds the Bank harmless against any action, suit, proceeding initiated against it or any loss, cost or damage incurred by it as a result thereof. The Customer is liable for payment of financial charges as decided by the Bank or is liable for the result by the suspension of the operations for illegal or improper use of Internet Banking and/or SMS Banking. |
b. |
The Bank shall under no circumstance be held liable to the Customer if the Internet Banking and/or SMS Banking is not available in the desired manner for reasons including but not limited to natural calamities, legal restraints, faults in the telecommunication network or network failure, or any other reason beyond the control of the Bank. |
15. |
Indemnity |
In consideration of the Bank providing the Customer the Internet Banking and/or SMS Banking, the Customer shall indemnify and hold the Bank including both their officers employees and agents, indemnified against all losses and expenses on full indemnity basis which the Bank may incur, sustain, suffer or is likely to suffer in connection with the Bank's execution of the Customer's instructions and against all actions, claims, demands, proceedings, losses, damages, costs, charges and expenses as a consequence or by reason of providing a service through Internet Banking and/or SMS Banking for any action taken or omitted to be taken by the Bank, its officers, employees or agents, on the instructions of the Customer. The Customer will pay the Bank such amount as may be determined to be sufficient to indemnify it against any such loss or expenses even though they may not have arisen or are contingent in nature. |
16. |
Disclosure |
The Customer agrees that the Bank or their contractors may hold and process the Personal Information and all other information concerning his/her Account(s) on computer or otherwise in connection with the Internet Banking and/or SMS Banking as well as for analysis, credit scoring, marketing, fraud controlling agencies. |
17. |
Change of Terms and Condition |
The Bank shall have the absolute discretion to amend or supplement any of the Terms and Conditions of this contract at any time and will endeavour to give prior notice of 15 (fifteen) days for such changes wherever feasible. By using any new services as may be introduced by the Bank, the Customer shall be deemed to have accepted the changed terms and Conditions. |
18. |
Non-Transferability |
The grant of Internet Banking and/or SMS Banking to a Customer is not transferable under any circumstance and shall be used only by the Customer. |
19. |
Termination of Internet Banking and/or SMS Banking |
The Customer may request for termination of the Internet Banking and/or SMS Banking any time by giving a written notice of at least 15 days to the Bank. The termination shall take effect on the completion of the fifteen day. The Customer will remain responsible for any transactions made through the Internet Banking and/or SMS Banking until the time of such termination. The Bank may withdraw or terminate the Internet Banking and/or SMS Banking anytime either entirely or with reference to a specific service or Customer; or in case of breach of Contract by the Customer without a prior notice; or if it learns of the death, bankruptcy or lack of legal capacity of the Customer. Clause 13 & 16 shall survive the termination of the Internet Banking and/or SMS Banking for any reason whatsoever. |
20. |
Notices |
Notices under this contract may be given to the Customer through SMS or in writing by delivering them by hand or post to the last address given by the Customer. In addition, the Bank may also publish notices of general nature in a newspaper or on its website located at www.nabilbank.com Such notices will have the same effect as a notice served individually to each Customer. Notice and instructions will be deemed served 7 days after posting or upon receipt in the case of hand delivery, cable, telex or facsimile. |
21. |
Applicability to Future Accounts |
If the Customer opens further Accounts with the Bank and the Bank extends the Internet Banking and/or SMS Banking to such Accounts and the Customer opts for use thereof, then this Contract shall automatically apply to such further use of the Internet Banking and/or SMS Banking by the Customer. |
22. |
General |
i. |
The clause headings herein are only for convenience and do not affect the meaning of the relative clause. |
ii. |
The Bank may sub-contract and employ agents to carry out any of its obligations under this contract. Internet Banking and/or SMS Banking services would be available to the Customers in certain cities only and during timings specified by the Bank from time to time and transactions would be carried out on the same day or on the next working day depending upon the time of logging of the transaction. |
iii. |
The Customer would have to ensure that the telephone and/or moblie he/she uses meets the criteria. All costs incurred by the Customer including telecommunication costs to use the Internet Banking and/or SMS Banking would be borne by the Customer. |
23. |
Assignment |
The Bank shall be entitled to sell, assign, securities or transfer the Bank's right and obligations here-under. Any such sale, assignment, securitisation or transfer shall conclusively bind the Customer and all other persons. The Customer, his heirs, legal representatives, executors, administrators and successors are bound by the Contract. However, the Customer shall not be entitled to transfer or assign any of his rights and obligations hereunder. |
24. |
Right of Set-Off and Lien |
The Bank shall have the right of set-off and lien, irrespective of any other lien or charge, present as well as future, on the deposits held in the Account(s) to the extent of all outstanding dues, whatsoever, arising as a result of the Internet Banking and/or SMS Banking extended to and/or used by the Customer. |
25. |
Proprietary Rights |
The software underlying the Internet Banking and/or SMS Banking as well as other Internet and/or SMS related software which are required for accessing Internet Banking and/or SMS Banking are the legal property of the respective vendors to which the Customer hereby acknowledges. The permission given by the Bank to access Internet Banking and/or SMS Banking will not convey any proprietary or ownership rights in such software. The Customer shall not attempt to modify, translate, disassemble, decompile or reverse engineer the software underlying Internet Banking and/or SMS Banking or create any derivative product based on the software. |
26. |
Governing Law |
This Contract and/or the operations in the Accounts of the Customer shall be governed by the laws of Nepal. All disputes are subject to the jurisdiction of courts in Kathmandu, Nepal.
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